dhaka 77's Privacy Policy

1 Introduction and Scope

Protecting your personal information in every activity you carry out on the dhaka 77 platform is a core part of our responsibility. This privacy policy ("Policy") applies to the website https://dhaka-77.cam, owned and operated by dhaka 77, and all services connected to it.

By using our platform, you are considered to have accepted the terms set out in this policy. We recommend reading this policy in full before using the platform. Our Terms and Conditions complement this privacy policy, and both documents together define our relationship with users.

dhaka 77 is an online gaming and betting platform operated for users in Bangladesh. The minimum age to use the platform is 21 years. We emphasise that our services are intended for adults only.

2 Information We Collect

Various types of information are collected when you register on our platform and use our services. We divide the information collected into two main categories:

2.1 Information You Provide Directly

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• Bangladesh National ID (NID) or passport number (for identity verification)
• Mobile banking account number used for transactions (bKash, Nagad, Rocket) or bank account details
• Username and password chosen by the user

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Platform activity logs (login times, game play history, transaction records)
• Referral source and session data
• Information collected through cookies and similar technologies

3 How We Collect Information

dhaka 77 collects your information in the following ways:

3.1 Registration and Account Management

The information you enter directly when opening an account, and any updates you make in account settings afterwards, are stored in our database.

3.2 Transaction Processing

Payment method details (bKash, Nagad, Rocket or bank transfer) are collected during deposits and withdrawals for processing purposes.

3.3 Customer Support Communication

When you contact our support team via live chat or email, a record of that conversation may be retained to improve service quality.

3.4 Cookies and Technology

Some technical information is collected automatically while you browse our website. Cookies are discussed in detail in Section 7.

4 How We Use Information

We use your information only for lawful and specific purposes. Details are set out below:

• Identity verification and security: To complete the KYC (Know Your Customer) process when opening an account and before withdrawals.
• Transaction processing: To handle all financial activities related to deposits, withdrawals, and bonuses correctly.
• Service operation and improvement: To personalise the gaming experience and make technical improvements to the platform.
• Customer support: To resolve your issues through 24/7 live chat and email assistance.
• Fraud prevention: To detect unusual account activity and protect the platform and its users.
• Promotional communication: To inform you about relevant offers and updates, based on your consent. You may opt out of this communication at any time.
• Meeting legal obligations: To maintain records and comply with regulatory requirements in accordance with applicable law.

5 Data Storage and Security

dhaka 77 takes industry-standard technical and administrative measures to protect your information.

5.1 Encryption

SSL (Secure Socket Layer) encryption is active on our platform, which encrypts all data transmitted between your browser and our servers. Passwords and financial information are always stored in encrypted form.

5.2 Access Control

Your personal information can only be accessed by authorised staff, and only to the extent necessary for carrying out their responsibilities.

5.3 Retention Period

Information may be retained while your account is active and, after the account is closed, for a set period to meet legal obligations. Once the required period has passed, data is securely deleted or anonymised.

5.4 Security Incident Notice

If a security breach occurs that affects your information, we will notify you as soon as possible and advise you on the steps to take.

6 Sharing Information with Third Parties

dhaka 77 never sells your personal information or hands it over to others for commercial purposes. However, information may be shared in limited circumstances to deliver our services:

6.1 Payment Processing Partners

Information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners have their own privacy policies and receive only the data relevant to a specific transaction.

6.2 Technology Service Providers

Information may be shared under contract with trusted technology partners for server hosting, data analysis, and security services. These partners operate under strict confidentiality agreements.

6.3 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from law enforcement, or any other legal obligation.

6.4 Preventive Measures

We reserve the right to share information with relevant authorities to prevent fraud, money laundering, or other unlawful activity.

7 Cookies and Tracking Technologies

Our website uses various types of cookies. Cookies are small text files stored in your browser that help improve the functionality of the platform.

7.1 Essential Cookies

These cookies are essential for the core operation of the platform. They are used to maintain login sessions, ensure security, and remember user preferences. Disabling these cookies will prevent the platform from working properly.

7.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. The information is analysed as aggregate statistics without revealing any individual user's identity.

7.3 Preference Cookies

These cookies are used to remember language preferences, display settings, and similar choices, making each visit more convenient for you.

7.4 Cookie Control

You can decide to accept or reject cookies through your browser settings. However, disabling essential cookies will prevent access to some features of the platform.

8 User Rights

As a dhaka 77 member, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team to request a copy of this information.

8.2 Right to Correction

If any of your information is incorrect, you have the right to request that it be corrected. This can be done through account settings or via support.

8.3 Right to Deletion

In certain circumstances, you have the right to request that your information be deleted. However, where legal obligations apply, some information may need to be retained for a specified period.

8.4 Right to Opt Out of Promotional Communication

If you wish to stop receiving marketing or promotional communications, inform our support team at any time and the necessary action will be taken.

To stay more informed about protecting your personal information, we also recommend reading our Responsible Gaming guide, which includes information on managing your account safely.

9 Protection of Minors' Data

All dhaka 77 services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors (persons under 21).

The registration process includes age verification. If we find evidence that a minor has registered on our platform, that account and all related information will be deleted immediately.

If you become aware that a minor has registered on our platform, please notify our support team immediately.

10 Policy Changes

dhaka 77 may update this privacy policy from time to time due to business needs, legal changes, or technological developments.

If any significant changes are made, we will post a notice on the platform and inform you via your registered email. Continued use of the platform after such changes will be considered acceptance of the revised policy.

Each version will include the date it was last updated. To learn more about us, visit our About Us page.

11 Contact

If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact our support team:

• Live Chat: 24/7 direct chat support — available in Bengali and English
• Email: [email protected]

For general enquiries, answers to many questions can be found in our FAQ section, which can help you get a quick resolution.

Our support team will process your privacy-related requests as promptly as possible and will send you an acknowledgement.